Getting Help

No matter who you are or where you live, at some point in life, you’re going to need help. The
United Way network is how we all lend a hand—or grab on to it—in times of need.

Community is our cause—through United Way, donors like you have built a strong network of
community services so that when any of us needs help, help is there. If you don’t know where to
start, first call 211.

211—Need Help & Don’t Know Where To Turn?

Every day, someone somewhere in Massachusetts needs to find essential community services,
an after school program, a food bank, or where to secure care for an aging parent. Many face
these challenges, but don’t always know where to turn for help. The Solution is to Dial 2-1- 1.

Mass 211 is an easy to remember telephone number that connects callers to information about
critical health and human services available in their community. It serves as a resource for
finding government benefits and services, nonprofit organizations, support groups, volunteer
opportunities, donation programs, and other local resources. Always a confidential call, Mass
211 maintains the integrity of the 9-1-1 system saving that vital community resource for life and
death emergencies.

Available 24 hours a day, 7 days a week, Mass 211 is an easy way to find or give help in your
community.

Mass 211 responds immediately during times of crisis, to field calls regarding the crisis and to
direct callers to services most appropriate for their needs. If you are unable to reach 2-1- 1 due
to your telephone or cell phone carrier, a toll-free number is available 1-877- 211-MASS (6277);
Hearing impaired callers can reach us using 508-370- 4890 TTY